ProQuote consultants and technical support staff are noted for their commitment to customer service. Unlike other software companies, the ProQuote Consultant involved with the original implementation continues to have a role with on-going services, backed-up by a team of experience technical support staff.
ProQuote's support plans are designed to ensure you maximize the benefits of your investment in ProQuote. Each software implementation includes 90 days technical telephone support and warranty. Following this period, customers can chose a level of on-going support that best fits their needs. Integral to each support program, is a commitment to continually transfer product knowledge so you become a confident ProQuote user.
ProQuote Corporate Support: This plan is for customers that want a complete support program and a year-round connection to technical services. Features include extended warranty, priority queuing, access to Senior ProQuote Consultants, remote dial-in support and preferred call back service levels.
ProQuote Standard Support: This pre-paid support plan is for customers that require priority, but intermittent support services. Features include priority queuing, access to ProQuote technical support staff and remote dial-in services.
ProQuote Pay Per Call: If you are not on a ProQuote Support Plan yet and need assistance, then Pay Per Call is an option.
Any issues deemed to be as a result of End User Error/ Operating System upgrades/ Requirement Changes/Mailbox Changes/Software Upgrades/Assisting with Product re-deployment as a result of Hardware difficulties or crashes/System malfunctions caused by third party hardware or software upgrades, are a billable service and not covered under your maintenance agreement.
Frequently Asked Questions Visit our Frequently Asked Questions page for more information.